Customer Service

Shipping & Delivery

Once you have placed your order and the item has shipped, you will receive an email notifying you that your order has shipped. Beads by MK only ships within the United States.

Privacy & Security

At Beads by MK, your privacy is respected and your personal information is handled safely and responsibly.  Your information will not be sold, shared or rented to others in ways different from what is disclosed in this statement. This privacy statement applies solely to information collected by this Web site.

Online Shopping: Customer information is requested during online shopping. The contact information (like name and shipping address) and financial information (like credit card number, expiration date) is used for billing purposes and to fill customer’s orders. If there is trouble processing an order, this contact information is used to get in touch with the customer.

Links: This web site contains links to other sites. Beads by MK is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.  .

Returns & Replacements

Beads by MK strives to deliver the highest quality handmade jewelry products. However, if you are not satisfied with a product due to an error in quality, please select the Orders and Returns link at the bottom of the web page and provide the requested information within 5 days of receiving your order to initiate an exchange or return. Sale merchandise, and items that have been customized in any way, are not returnable or subject to an exchange

Shipping charges for refunds or replacements are non-refundable.

Ordering

All orders are prepared with care.  If there is any question about your order, please select the Orders and Returns link at the bottom of the web page and provide the requested information so the matter can be quickly addressed.

Payment, Pricing & Promotions

Beads by MK is located in Pennsylvania and is required by law to collect sales tax of 6% for orders that are shipped to destinations within the state of Pennsylvania. Orders shipped outside of Pennsylvania are exempt from sales tax.

Viewing Orders

Select the Orders and Returns link at the bottom of the web page and provide the requested information

Updating Account Information

Make sure to verify your account information before ordering to avoid difficulties.  Go to My Account and login with your email address and password to review and update your account information.